SERVICE NOW
A ServiceNow course training description provides an overview of what you will learn in the course, who it’s for, and the benefits of taking it. Here’s a breakdown of what you can typically expect in a ServiceNow course description:
Course Objectives:
- Understand the fundamentals of the ServiceNow platform and its key components.
- Learn how to navigate the ServiceNow interface and utilize its core functionalities.
- Gain practical skills in configuring and customizing ServiceNow to meet specific business needs.
- Understand and apply key IT Service Management (ITSM) processes within ServiceNow, such as Incident Management, Problem Management, Change Management, and Service Request Management.
- Learn to manage users, groups, and roles within the ServiceNow platform.
- Develop skills in creating and managing tables, forms, and lists.
- Understand how to automate workflows using the ServiceNow Workflow Editor and Flow Designer.
- Learn to build and manage the Service Catalog, including creating catalog items and request fulfillment processes.
- Gain knowledge of reporting and analytics within ServiceNow to track performance and identify trends.
- Understand the basics of scripting in ServiceNow (Client-Side and Server-Side) for advanced customization and automation (in more advanced courses).
- Learn about integration capabilities with other systems.
- Prepare for ServiceNow certification exams (for specific certification preparation courses).
Course Content/Syllabus Highlights (will vary based on the course level and focus, such as Administrator, Developer, or End-User):
- Introduction to ServiceNow: Overview of the platform, its architecture, and different modules/applications.
- Navigation and User Interface: Understanding the ServiceNow interface, roles, and basic navigation.
- Platform Basics: Instances, applications, modules, tables, records, and fields.
- Data Management: Creating and managing tables, fields, forms, and lists. Importing and exporting data.
- User Administration: Managing users, groups, and roles, assigning permissions.
- Configuration and Customization: Personalizing forms and lists, creating UI policies and UI actions.
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Target Audience:
- Workflow Automation: Designing and implementing workflows using the Workflow Editor and Flow Designer.
- Service Catalog: Creating and managing catalog items, variables, order guides, and record producers.
- Incident Management: Understanding the incident lifecycle and managing incidents within ServiceNow.
- Problem Management: Identifying, analyzing, and resolving the root causes of incidents.
- Change Management: Managing the process of implementing changes in the IT environment.
- Service Request Management: Handling user requests for services.
- Service Level Management (SLAs): Defining and managing service level agreements.
- Reporting and Analytics: Creating and customizing reports, dashboards, and performance analytics.
- Scripting in ServiceNow (Optional/Advanced): Client Scripts, UI Policies, Business Rules, Script Includes.
- Integration (Optional/Advanced): Understanding different integration methods.
- CMDB (Configuration Management Database) and Discovery (Optional/Advanced): Understanding the CMDB and how discovery works.
- Update Sets: Managing and deploying configurations.
- Service Portal (Optional/Advanced): Designing and managing the self-service portal.
The description will specify who the course is designed for, such as:
- IT Professionals
- System Administrators
- Service Desk Analysts
- IT Managers
- Process Owners
- ServiceNow End-Users
- Aspiring ServiceNow Developers
- Individuals seeking ServiceNow certifications
Key Features and Benefits:
- Hands-on labs and practical exercises.
- Experienced and certified instructors.
- Comprehensive learning materials.
- Real-world case studies.
- Preparation for ServiceNow certification exams (in relevant courses).
- Understanding how to improve IT service delivery and efficiency.
- Gaining skills in a highly in-demand technology.
- Career advancement opportunities in the ServiceNow ecosystem.
- Flexible learning options (online, in-person, self-paced).
By carefully reviewing a ServiceNow course description, you can determine if the course aligns with your learning objectives and career goals. Look for details about the specific modules covered, the level of the course (beginner, intermediate, advanced), and the teaching methodology
The duration of the ServiceNow course is typically 2 to 3 months, depending on the learning mode and schedule. We offer both full-time and part-time options.
No, prior experience is not required. This course is suitable for both beginners and IT professionals who wish to enhance their skills in IT service management and automation using ServiceNow.
The course covers essential topics such as IT Service Management (ITSM), Incident Management, Change Management, Service Catalogs, Asset Management, ServiceNow Administration, and ServiceNow Development.
You will work with the ServiceNow platform, including its various modules for ITSM, Asset Management, and Service Catalogs, along with tools for workflow automation and reporting.
You can enroll by visiting our website or contacting the nearest branch of Naarayana Technologies for more information on the course schedule, fees, and enrollment process.
Start your journey to becoming a certified Service Now expert today and open up a world of career opportunities in IT service management!
